Privacy Policy

Effective September 2023
Please read this Privacy Policy carefully to understand our policies and practices regarding your Personal Information and how we will treat it. This Policy sets out how your Personal Information is collected, used, and disclosed by MD Cosmedical Solutions ABN (‘Us’ and ‘We’). It also sets out how you can access and update your Personal Information and make certain choices about how your Personal Information is used.

We recognise the importance of protecting the privacy of our clients and for that reason, we have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Personal Information that we collect about you
Personal Information is information or an opinion about you, whether true or not, which identifies you or from which your identity can be reasonably obtained. MD Cosmedical Solutions only collects information which is necessary for one or more of its business functions. We collect personal information from a variety of sources, including, but not limited to, online and offline channels (our website, telephone, in person, and facsimile). This information is obtained directly from you, such as when you voluntarily provide it through the ‘Contact Us’ form on our website, when you visit our boutique in person, or over the phone. By providing us with personal information, you consent to the collection, use, and disclosure of such information in accordance with this Privacy Policy. The type of information we may collect about you include:

° If you contact us to make a general enquiry about our services, we will generally collect your contact information, such as your name, email address and phone number so that we may respond to you;

° If you engage us to facilitate a procedure or treatment for you, or enquire about your eligibility for a particular procedure or treatment, we will generally collect your contact information, such as your name, email address and phone number. In addition, we may also collect information which may be considered ‘Sensitive Information’ under the Privacy Act where necessary, such as your date of birth, photographs of you, consent to treatment, medical history and medicare number, to help us perform that procedure.

° If you engage us to facilitate a procedure or treatment for you, we will generally collect your payment details, such as your debit or credit card details, in order to fulfill payment of those services provided to you.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about an individual’s race, ethnicity, political views, membership in political groups, religious or philosophical beliefs, membership in trade unions or professional organisations, criminal records or health information.

Sensitive information will be used by us only:

° For the primary purpose for which it was obtained;

° With your express consent; or

° Where required or authorised by law.

Collection from Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Direct Marketing
Like most businesses, we use direct marketing to promote our business from time to time. We may add your email address to our email marketing database so we can send you information and updates about products and services we think you may be interested in. If we send you an email that does not relate to your personal cosmedical interests, you will have the option of unsubscribing from receiving further communications of that nature. You may also opt-out of receiving marketing communications from us by contacting us at info@mdcosmedicalsolutions.com.au.

To whom do we disclose your Personal Information to?
Your Personal Information may be disclosed in some circumstances, including the following:
° Our employees and related bodies corporate;

° Our professional advisors;

° Where required or authorised by law; and

° Other Third parties where you consent to the use or disclosure.

How do we protect your Information?
We take the security of your Personal Information seriously and have implemented reasonable measures to protect it from unauthorized access, use, or disclosure. Your Personal Information is either held by us as physical records or electronically on a secure database with restricted access. We will destroy or de-identify your Personal Information once it is no longer needed for a valid purpose or required to be kept by law.

Access to your Personal Information
Subject to the applicable exceptions under the Privacy Act, you may access the Personal Information we hold about you at any time by sending a written request to info@www.mdcosmedicalsolutions.com.au. In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is important to us that your Personal Information is up-to-date and accurate. If you find that the information we hold about you is incorrect or outdated, we ask that you advise us as soon as possible. 

Policy Updates
We may change our Privacy Policy from time to time by publishing the updated policy on our website with the effective date of the change shown above. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, or how we handle your Personal Information, please contact us at:

Phone: 1300 885 808
Email: info@www.mdcosmedicalsolutions.com.au

We take all complaints, issues or concerns seriously, and will respond to your cause within a reasonable period. Page